In order to get the best performance from your quality crafted mattress, you need to ensure proper use. To begin, please make sure you have the proper frame and center support—this will not only ensure a better night’s sleep but allow us to honor your warranty.
Listed below is important information on the proper foundations to use with your mattress. Please note, in the event of a return request, photos of the foundation may be requested. A return may be refused if you have used your mattress with an improper foundation. Eligibility for a mattress will be determined by our Customer Service and Sales staff based on the supplied photos. As sleep experts, our staff can also provide valuable guidance now to ensure you get the best performance over the life of your mattress.
You can ensure your mattress is adequately supported by following these guidelines:
- Make sure your mattress is not restricted—basically, there should be sufficient airflow to the mattress.
- If you are using a slatted foundation, make sure the slats are fully supported in the middle and are spaced no more than 3 inches apart.
- If you purchased semi-flexible slats they will have to be supported with an added non-flexible foundation, or what is called a bunkie board. You can tell if you have adequate support by looking at the slats—if they are bowed in any way they may have too much flex to provide the necessary support.
- If you are using a previous box spring from your old mattress, make sure it is not a wire semi-flexible foundation. Stand on the old box spring and observe if it bends. If you see any flex at all we highly recommend you replace your old box spring with a more solid foundation.
